Customer Experience
This section explains how subscribers use the app and why each flow matters for retention.
Manage Subscription
Customers can:
- Skip upcoming deliveries
- Pause and resume
- Edit delivery frequency
- Add or swap products
What the customer sees
Clear upcoming delivery details with a simple set of actions.
Why it matters to you
Self-serve control reduces churn and support tickets while protecting subscription AOV.
Discoverability and Content Feed (Generic App)
The Generic app can surface store content and products alongside subscription actions.
What the customer sees
Recommended items and recent content in a familiar, app-native layout.
Why it matters to you
Keeps subscribers engaged between deliveries and creates natural upsell moments.
Push Notifications
Use push notifications to send time-sensitive messages and reminders. For setup details, see Notification Settings.
What the customer sees
Opt-in messages like upcoming delivery reminders or account updates.
Why it matters to you
Proactive reminders reduce failed payments and last-minute cancellations.