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Settings

This page in the Merchant Portal allows you to configure the Zubs app to match exactly the needs of your business.

Sections​

General Settings​

Set up the cancellation reasons that customers will see when they attempt to cancel their subscription, helping you gather feedback and understand churn. You can also define how the system should handle failed payment attempts, including how many retries are made and when a subscription should be cancelled due to ongoing payment failures.

→ View detailed General Settings guide

Notification Settings​

Control which email notifications are sent to customers for key subscription events, such as new subscription creation, upcoming order reminders, payment failures, and more. For each type of notification, you can enable or disable sending, allowing you to tailor the communication experience for your customers.

→ View detailed Notification Settings guide

Product Settings​

Choose whether subscription prices should automatically update for existing subscribers when the price of a product changes in your store. This helps you keep subscription pricing in sync with your product catalog and ensures customers are always charged the correct amount.

→ View detailed Product Settings guide

Recommendations & Upsells​

Curate a list of products that will be shown as recommendations in the customer portal, allowing subscribers to easily add one-time items to their upcoming orders. This feature helps increase average order value and gives customers more flexibility to customize their subscriptions.

Products are offered only when they are active, published to your Online Store sales channel, and available in your customer's market. Variants you hide from the Online Store aren't offered. Recommendations show the price of the subscriber's market, in the subscription's currency, and skip anything that's out of stock. The products shown to customers who don't have a subscription yet follow the same rule, priced for the market they shop in.

This is also where you switch on the cart & checkout subscription offer, which lets customers turn a one-time item into a subscription directly in the cart — and, on Shopify Plus, in checkout.

→ View detailed Cart & Checkout Subscription Offer guide

Subscription Features​

Control which self-service capabilities are available to customers in their subscription portal. Enable or disable features like cancellation, skipping orders, rescheduling, editing products, and more.

→ View detailed Subscription Features guide

Integrations​

The Integrations section allows you to connect your Zubs app with a variety of third-party services and tools. Currently available integrations:

  • Klaviyo

→ View detailed Integrations guide

Automation Guides​

Learn how Zubs automates subscription billing and handles payment failures: